Refund Policy

Cocoleech paid plans provide access to our premium link generator and debrid features for the duration of the plan you select at checkout. Purchases are one-time payments, with no automatic renewals.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on eligible purchases. Send your refund request within 14 calendar days of the original purchase to info@cocoleech.com. The guarantee applies to your initial eligible purchase and is subject to the usage and eligibility conditions below.

1. How to Request a Refund

Email info@cocoleech.com within the 14-day window for a guarantee request. To help us identify your account and purchase, include:

  • Your account email address or username.
  • The purchase date and the plan purchased.
  • Your payment reference, order number, or a copy of your receipt, if available.
  • The reason for the request, including details of any technical problem.

If you cannot find your payment reference, send the other details you have and we will help identify the purchase. We may ask for additional information needed to verify it. We will review your request and explain our decision by email. Please do not send passwords or full payment card details.

2. Guarantee Eligibility and Service Usage

  • The 14-day guarantee applies to your initial eligible purchase. Subsequent purchases do not restart the guarantee.
  • Activating access alone does not make your purchase ineligible for a refund.
  • If the Service has been materially consumed or heavily used, we may consider actual usage, including downloads and bandwidth consumed, and the circumstances of your request when determining refund eligibility. Depending on that review, we may offer a partial refund or decline the request to prevent abuse of the guarantee. We will explain any usage-based decision.
  • Requests involving fraud, abuse of the Service or chargeback process, violations of our Terms of Service, or attempts to obtain substantial service and then reclaim payment may be excluded.

These conditions are subject to statutory consumer rights that cannot legally be excluded.

3. Duplicate or Accidental Charges and Technical Problems

Verified duplicate or accidental charges will be refunded. Contact us with the payment details so we can verify the charge. If you experience a technical problem, please describe it so we can try to resolve it. Technical problems that we cannot reasonably resolve are eligible for refund consideration.

Please report billing errors or unresolved technical problems as soon as possible, even if the guarantee window has passed. The 14-day guarantee does not limit any refund or other remedy required by applicable law.

4. How Approved Refunds Are Processed

Approved refunds will normally be returned to the original payment method where possible. If that is not possible, we will contact you to discuss an available alternative. After approval, processing time depends on the payment provider and your bank; we cannot guarantee an exact date when the funds will appear in your account.

5. Your Consumer Rights

Nothing in this policy limits statutory consumer rights that cannot legally be excluded. Where applicable law requires a refund or another remedy, those rights remain unaffected by the guarantee window, usage conditions, or exclusions above.

For help with a purchase or a refund request, contact info@cocoleech.com. See also our Terms of Service and Privacy Policy.